From day one, we’ll guide you at every step. Expect hands-on setup assistance, video tutorials and personalised training from us.
We’ll provide you with ongoing support, quarterly reports, regular webinars and monthly 1-2-1’s on mastering platform management.
We can also help you develop your strategy to connect with key audiences, increase engagement and generate an income if required.
That’s why we can help you:
Drawing on our experience as service designers, we can help you with research and strategy.
Typically, we'll aim to understand community and stakeholders needs through user research and discovery workshops.
With this knowledge, we can help you with planning, design and communications, ensuring your platform is created with your community not just for them.
Our flexible approach to enhancements can help you achieve long-term success.
Prioritising customers on our Innovator and Enterprise licensing plans, our approach is simple: if a change benefits all our communities and is affordable, we'll make it happen.
Made Open stand out because they consistently update and innovate, rarely saying no to our requests for adjustments. Add strong social conscience and high tech standards and you have that rare beast ... a partner not a supplier.
Owen Tilbury, Launceston Together
Where you can report and track issues, submit feedback and more.
Where you'll receive annual technical support with a 365-day SLA.
Where your primary contact will be available to support you throughout your licence.
